Returns and Refunds
We would like our customers to be satisfied with purchases they make with Gloworm. If you are not satisfied with your purchase, we welcome your return or exchange product(s) within 14 days of the original order date as long as the following criteria are met:
- the products were purchased from Gloworm website or associated retailer
- the products are new and unused with no signs of wear or use.
- the item(s) has not been disassembled.
- a copy of the original invoice is provided.
- exchanges are to be returned at the customer’s own expense.
We will notify you as soon as we receive the product and will provide you with a refund within 10 days. Additionally we will also refund your shipping costs. Please email us for further details.
If you wish to cancel your order after payment, please contact us via email or phone to discuss.