Warranty claims cover any fault, defect or failure occurring as a result of the manufacturing process. Damage or faults occurring as a result of misuse, accident, or wear and tear is not covered by our warranty policy. If the product is still under warranty then the repair will be at our expense including the freight to return the repaired or replacement product.
Orders will be shipped either from Asia or New Zealand depending on the order origin and product availability. Orders are typically delivered in 2-7 working days but can change depending on customs and rural addresses.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Payment for goods is made in the currency you select using the ‘currency select’ facility. Your invoice will also be issued in the selected currency.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in-store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
If you are not 100% satisfied with the items you have ordered, please email us and let us know the reasons for your dissatisfaction. If you return your order to us within 7 days of receipt, unused, with the goods undamaged and in their original packaging, we will be happy to offer a full refund of the purchase price or exchange the goods for another item.
- We do not refund your freight costs.
- We will only accept goods returned with prior notification
- We cannot accept any goods that have been worn, used, have their labels removed, altered or damaged.
- We only accept items returned if they are within their original packaging.
- Gloworm reserves the right to refuse to take the goods back if the item is returned later than 7 days after approval given.
We strongly advise all customers to check goods thoroughly upon delivery.
Returns and Refunds
We would like our customers to be satisfied with purchases they make with Gloworm. If you are not satisfied with your purchase, we welcome your return or exchange product(s) within 14 days of the original order date as long as the following criteria are met:
- the products were purchased from Gloworm website or associated retailer
- the products are new and unused with no signs of wear or use.
- the item(s) has not been disassembled.
- a copy of the original invoice is provided.
- exchanges are to be returned at the customers own expense.
We will notify you as soon as we receive the product and will provide you with a refund within 10 days. Additionally we will also refund your shipping costs. Please email us for further details.
If you wish to cancel your order after payment, please contact us via email or phone to discuss.
Please see our warranty terms for individual products for details.
We would like our customers to be satisfied with purchase you made with Gloworm. We check all items before we ship them. however, if you received defective or damaged products please don’t worry! We’ll do everything to deal with the situation efficiently.
Defective or damaged items should be reported within 14 days of the original ship date.
Gloworm Performance Products Ltd
Gloworm Performance Products is located at:
30 Ruawai Road
Any purchases that are being exported will not incur NZ GST. Any taxes/fees incurred by the buyer at the border of the addressed country are the sole responsibility of the buyer.