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FAQ 2017-09-13T20:14:46+00:00

We pride ourselves in providing the most outstanding and professional customer service that caters to our customers specific needs. Please feel free to browse our frequently asked questions for the answers you are looking for. Alternatively, drop us a line HERE and our customer service team will be in touch as soon as possible.

Shipping and Delivery

Yes. We currently have distribution networks in New Zealand, Australia, Europe, USA and Asia. However countries outside our networks will still receive the same great international service.

Depending on where in the world you are, orders typically arrive in 2-7 working days. To ensure the best customer service possible, we process and dispatch orders as soon as physically possible (usually within 24 hours) This means you will be out enjoying your new Gloworm in no time!

All customs and import taxes are calculated and charged once the parcel reaches its destination country. These charges are to be paid by the recipient and unfortunately we have no control over them. We cannot tell you the import duty and taxes as they vary from country to country.

Product Support

The LEDs we use boast an almost unlimited life expectancy. Therefore, it rather makes sense to look at how the luminance decreases over time. Our long-term tests indicate that the LEDs lose merely about 10% of their luminance after 2 years of PERMANENT operation (17,500 hours).
To make it short: Life expectancy is no longer an issue!

Gloworm utilises CREE LEDs – Cree is the market-leading innovator of lighting-class LEDs. Currently we only use the XML2 LEDs and XPG2 LEDS in the CX Urban lights.